Many of the problems I highlight can be fixed in minutes. Some already have been. What is significant for this argument is the extent to which particular problems throw light on systemic issues with a process or project. It is one thing to arrest a politician for corruption. It is another to understand what it is about the political system that fosters corruption. With that analogy in mind, we should consider whether faith in the possibility of continuous fixes leaves general problems in place. (Captain Renault, after all, ordered a round up of “the usual suspects” exactly to ensure the root cause went undetected.)

—Paul Duguid, Limits of Self-Organization: Peer Production and “Laws of Quality”, First Monday, October 2006